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1) Scope
This policy applies to kpopiashop.com and related pages and services, including pre‑orders, payments, shipping, and order tracking.
2) Data We Collect
- Identity & Contact:name, email, phone number, address.
- Order & Payment:products, amounts, payment methods (processed by secure providers; we do not store card numbers).
- Shipping & Tracking:carrier, tracking numbers, delivery updates.
- Technical & Usage:cookies, IP address, browser type, visited pages.
- Support Communications:inquiries, attachments, help tickets.
3) How We Use Your Data
- Process orders, payments, shipping, and tracking.
- Customer service, order updates, troubleshooting.
- Improve user experience and site performance analytics.
- Optional marketing (offers, newsletters) — with an opt‑out anytime.
- Compliance with applicable laws in Saudi Arabia, including the Personal Data Protection Law (PDPL).
4) Legal Bases
We process your data based on: performance of a contract (order, payment, shipping), consent (optional marketing and non‑essential cookies), and legal obligations.
5) Cookies
We use necessary cookies for site operation and, with your consent, analytics/marketing cookies. Manage preferences via your browser or a consent banner if available.
6) Sharing Your Data
We may share limited data with service providers: payment gateways, shipping carriers, customer support and analytics vendors — under confidentiality agreements.
7) International Transfers
Some processing may occur outside your country (e.g., payments). We take reasonable measures to protect data during transfers.
8) Retention
We retain data only as long as necessary for the purposes stated or as required by law (e.g., invoicing records).
9) Security
We implement reasonable technical and organizational safeguards to protect against unauthorized access, use, or disclosure.
10) Children’s Privacy
Our services are intended for users aged 16+. If you are younger, please use the site under a guardian’s supervision.
11) Your Rights
- Request access, correction, or deletion of your data.
- Object to or restrict certain processing activities.
- Withdraw consent at any time for consent‑based activities.
- Lodge a complaint with the competent authority, as applicable.
12) Helpful Links
13) Changes to This Policy
We may update this policy from time to time. Changes take effect on the date they are posted on this page.
14) Contact Us
Email: [email protected] — please include your order number if available.
Note:This document is for general information only and is not legal advice. Please consult your legal counsel before final adoption.